Please notify us via email, (firstname.lastname@example.org) in order to initiate the return process. Please include PO# and reason for exchange.
You may return an unused item in new condition within 10 days of purchase in order to receive a full refund.
All items must include original packaging.
Within the Continental US customers will be responsible for all return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Orders typically ship within 3-5 business days, via ground shipping.
For international orders please contact us at email@example.com with your shipping address and we will estimate the shipping cost and return a grand total via email.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.